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User Services


Professional Staff:
Chris Swisher, Director of User Services

Omar Tirado, Assistant Director of User Services

MaryAnn Deatrick, Help Desk Coordinator

Jon Miller, Coordinator of Windows Support

Chris Silansky, User Services Intern

Ron Grembowieci, Store Manager

Mary Anne Helm, Operations Coordinator


User Services...

--is located on the ground floor of Martin Library
--is responsible for providing end-user support for the campus community
--provides e-mail, telephone and walk-in support via the Helpdesk
--supports basic Macintosh applications and utilities, the essentials of internetworking, internet-based resources, and related hardware and software
--manages the student computing workroom, and a computer-equipped teaching facility in the Martin Library of the Sciences
--conducts workshops on a variety of office productivity tools and network-based topics
--advises users on the uses of local area and wide-area networks
--produces several publications including Lyte Bytes an electronic computing newsletter, and a variety of tipsheets

Other responsibilities of User Services include upgrading College-owned desktop computers, testing and monitoring software, and maintaining a library of documentation on all the applications and hardware platforms supported by Computing Services.



Last Update: 15 May 2007
ITS Administration | Application Services | Instructional & Emerging Technologies | Media Services
CPR Center | Network Infrastructure & Systems | Desktop Integration & Support
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